FAQ

Have questions about KYMA?

We’ve got you covered! Find quick answers to frequently asked questions.

General

Does Kyma work?

Yes. At Kyma Health, our methods are built on over a decade of clinical research showing that restoring metabolic health leads to measurable, lasting improvement.

Our framework has been developed by Dr. Dimitris Tsoukalas, specialist in General and Family Medicine, with over 30 years of clinical and research experience. His team has treated more than 25,000 patients and published over 100 peer-reviewed studies.

We also have evidence from our research that shows that our approach achieved a 95.7% success rate in improving patients’ quality of life, according to British Medical Journal study. (Tsoukalas et al., BMJ Nutrition Prevention & Health, 2024).

More importantly, Kyma’s members report improved energy levels, better digestion and gastrointestinal function, sustainable weight loss and reduced chronic inflammation.

What do the Kyma lab tests include?

Our scientific team has created a comprehensive set of tests to make it even easier for you to access our evidence-based, personalised health insights.

Your membership includes access to 90+ lab tests to measure your current health status, organ function, metabolism, and 15+ core areas of your body.

As science continues to evolve, Kyma strives to integrate the latest advancements in testing to provide you with the most in-depth insights into your overall health.

We use certified lab partners that meet the highest clinical standards, ensuring accuracy and reliability for medical decision-making.

Explore our full list of tests here.

Some tests may be unfamiliar, as they represent the leading edge of medicine, yet to be widely adopted by traditional primary care clinicians.

*Additional testing is available in the Complete Care membership

What are Kyma’s science credentials?

Kyma’s Chief Medical Advisor is Dr Dimitris Tsoukalas, MD, PhD, a medical doctor with over 30 years of clinical experience, serving as the Medical Director at Metabolomic Medicine Group and is the President of the European Institute of Molecular Medicine. He is a pioneer in the treatment of metabolic disorders that are associated with chronic and autoimmune diseases. Our Chief Scientist, Rosa Tsoukala, is a Biomedical Scientist from King’s College London who has specialised in metabolic health, having completed extensive training in Nutritional Medicine and Wellness Coaching from Mayo Clinic.

Kyma is scientifically rigorous in its approach, unrivalled by others in the industry in terms of clinical results, robust research and a dedicated team of scientists and nutrition professionals (HSPC Registered Dieticians) looking to improve health through useful, evidence-based advice. Our team has over 80 peer-reviewed published papers on the science that has been built into the Kyma protocols, and we're transparent about our science, sharing our breakthrough findings with the public.

Where is Kyma available?

The Kyma membership is available in the UK mainland, including Scottish Highlands and NI, as well as Athens, Greece. Explore our full list of locations here.

What does the Kyma membership include?

Our memberships include:

  • In-depth lab testing: Comprehensive testing to understand what is really going on in your body.
  • A personalised health plan: Our clinical team uses the latest scientific research to translate your results into a personalized plan - targeted supplements, nutrition, and lifestyle strategies - designed to optimise your health.
  • Health coaching: Coaching sessions with our team of clinicians and your dedicate health coach to support you
  • Your dashboard: A secure, intuitive dashboard that provides a complete overview of your health in one place. Access all your data, see your personalized health plan, upload past lab data and get answers to your questions from our care team.
  • Key health insights: A clinician's summary that highlights key findings from your test results and explains what they mean for your health.
  • Expert support: All of our memberships are designed for long-term support. You’ll have access to our care team via a dedicated Whatsapp phone number, to ask anything you want at any time.
  • Member community: Join an intimate community of others who are living and learning alongside you.
  • Ask Cassandra. Ask questions and get answers from your friendly in-app AI health coach.
How do the Kyma care team work with me on a personalized care plan?

Care at Kyma is not a one-size-fits-all approach. Members will receive collaborative, holistic, and personalised care. Your team will consider many aspects of your health and work with you on your personal health goals.

We use comprehensive lab work to formulate a plan that includes nutrition plans, targeted supplementation to restore your body’s deficiencies, daily and weekly meal options, movement, exercise, sleep hygiene and other lifestyle factors.

The Kyma team will monitor your progress over the length of your membership via regular check-ins, health coaching sessions and lab retesting to see improvements.

How can I expect to feel about my health while working with Kyma?

While every member will experience something different, most members hit certain care milestones.

We see that over 95% of Kyma members will feel more in control of their health within a few weeks, and feel empowered about their care and hopeful about their outcomes.

  • First week
    • Get answers with the help of in-depth lab testing, and lay out an initial personalised care plan that is designed for you.
  • ‍First month
    • Start implementing changes, and notice your body beginning to respond. You’ll start to change your diet based on your unique lifestyle changes and your personalized nutrition program. You may feel more energetic with an improved mood.
    • Our protocols target the metabolic factors behind chronic symptoms and conditions. We address metabolic dysfunctions including micronutrient deficiencies, microbiome imbalances, mitochondrial dysfunction, and chronic inflammation. Correcting these biological factors restores balance and improves resilience, energy, and overall health
  • Months 2-4
    • Around this time, members often report improved energy, sleep, and mood. Many members with digestive issues and weight loss goals, also report significant improvements to their initial symptoms. Keep progressing with your bespoke health programs that guide you every step of the way.
  • Months 5-12
    • Settle on a long-term plan that works for you, and continue working towards the results you came here for. With our annual memberships, you can always retest specific areas of your body to check your progress and get up-to-date advice and recommendations.
  • Kyma is a way of life
    • Stay motivated with our community of women who are also in their health journeys, and ongoing programs that continue to bring world-leading science to your life.
Can I get the lab tests without becoming a Kyma member?

Kyma tests are part of your membership, so they can't be purchased separately. While the scientific insights from our tests are powerful, it's the Kyma membership that turns them into long-lasting habits. As part of your membership, the Kyma care team will combine your test results with the latest research to give you access to personalized health plans focused on nutrition changes, targeted supplementation, and other lifestyle changes. You’ll also have access to our team of expert registered clinical dieticians, and educational content designed to help you reach your goals.

Is Kyma for me?

If you are ready to work with a dedicated team of expert specialists to get control over your health, you’ve come to the right place.

We believe that Kyma is right for you if you have been struggling to be heard by traditional healthcare and want a holistic, root-cause approach from top scientists that look at the whole you.

Kyma is currently not available for individuals with cancer or for women who are pregnant.

Can Kyma Health providers be my primary care doctor?

No. Kyma Health clinicians provide comprehensive, personalized care focused on prevention, lifestyle, and addressing the root causes of your health concerns. However, we do not manage urgent issues, vaccinations, prescriptions, or in-person physical exams. Kyma does not provide diagnoses, establish a doctor–patient relationship, or prescribe medication. We recommend maintaining a local primary care provider (PCP) for routine, acute, and medication-related care. Think of Kyma as your long-term health partner, complementing – not replacing – your PCP

How does Kyma differ from other alternatives?

Kyma delivers comprehensive, holistic, and accessible care that goes far beyond standard checkups or wellness advice. We provide full-body visibility through in-depth lab testing across 80+ biomarkers, then pair it with a care team of top scientists, clinicians, and health coaches who have decades of experience helping tens of thousands of patients.

Unlike siloed care, we address the true root causes of chronic symptoms by targeting metabolic dysfunctions such as micronutrient deficiencies, mitochondrial issues, microbiome imbalances, and chronic inflammation – areas most providers overlook.

While private clinics may charge thousands for fragmented care, Kyma brings everything together in a digital membership. Your care team is always by your side, adjusting your plan and supporting you every step of the way to restore balance and put you back in control of your health.

How does Kyma work?

Kyma is a membership-based digital health program designed to help you uncover the root causes of chronic symptoms and restore long-term balance.

Your journey begins with comprehensive lab testing, completed at one of our partner clinics with 50+ live locations across the UK. These tests give full-body visibility across 80+ biomarkers, covering hormones, metabolism, inflammation levels, nutrient status, and more.

From there, your dedicated care team—including clinicians, scientists, and registered dietitians—works with you to design a personalized care plan. Each member has a clinical expert, a health coach, and access to our digital platform, where you’ll receive ongoing support, progress tracking, and regular check-ins.

With Kyma, you’re never alone on your health journey—your care team is always by your side, helping you make lasting changes in nutrition, supplementation, movement, sleep, and lifestyle to truly address the root causes of your symptoms.

Getting Tested

There are many blood tests on the market. Why Kyma?

Kyma’s panels are curated by our Scientific Advisory Board and include 90+ biomarkers across 15 key areas of health — covering metabolism, inflammation, cardiovascular function, nutrient status, and more.

While traditional checkups typically test 15–19 biomarkers and focus on narrow areas like cholesterol, Kyma provides a comprehensive, system-wide view of your health — helping you uncover what’s really driving how you feel.

Unlike at-home finger-prick kits, all Kyma tests are performed in clinical-grade partner clinics that meet the highest medical standards, ensuring accuracy and credibility.

Our tests are among the most advanced available today — typically offered only by private clinics charging thousands. Through exclusive lab partnerships, we make this level of testing accessible at a fraction of the cost.

Are the lab tests included in the Kyma membership?

Yes — all lab tests are fully included in your Kyma membership. You don’t need a GP referral or approval, and there are no wait times or waitlists.

How should I prep for my lab tests?

Our comprehensive lab test requires a 12-hour fast for most accurate results.We'd also recommend avoiding any intense or vigorous exercise 12 hours prior to your lab test. Staying well-hydrated is also recommended to make blood draws easier and ensure precise urinalysis.

Full pre-testing instructions will be sent to you via SMS before your appointment.

Where do I go for my lab visit?

We have teamed-up with one of the UK’s leading laboratory providers to facilitate our members’ lab tests; our partner has performed over 10 million tests to date and is trusted by the entire medical community. You can choose to receive your tests at over 50 lab locations across the UK. See the full list of locations here.

How long does the lab visit take?

An average lab visit takes 10 to 30 minutes, provided you are on time.

Where and how do I receive my results?

Your results will be delivered directly through the Kyma platform. You’ll receive a notification as soon as they’re ready, and you can access your full report, insights, and recommendations all in one place.

Is retesting included in my membership?

Retesting is included only in the Complete Care membership. For Core and Starter members, retesting isn’t included – but you can retest anytime at exclusive member pricing to track your progress and see how your biomarkers improve over time.

Results & Programme

How long can I expect to wait after testing to receive results?

Once your samples are collected, it takes about 2 weeks for our labs and clinical team to process and review your results. You’ll receive an email notification as soon as your results are ready to view in the Kyma platform.

How is my biological age calculated?

Your biological age is estimated using key biomarkers that reflect how your body is functioning at a cellular and molecular level — including markers of inflammation, metabolism, liver and kidney health, immune function, and red blood cell quality.

These biomarkers are closely linked to epigenetic processes like DNA methylation, which influence how your genes are expressed over time. Together, they provide a powerful snapshot of how efficiently your body is aging — and how your lifestyle, nutrition, and stress are shaping that process.

How does Kyma define optimal ranges?

Kyma doesn’t rely solely on standard lab reference ranges, which are based on averages across the general population. Instead, we’ve developed proprietary optimal ranges that reflect what’s ideal for your body’s best performance — not just what’s considered “normal.”

By comparing your biomarkers against these personalized optimal ranges, we can identify subtle imbalances early, pinpoint key areas for intervention, and help you truly optimize your health.

Can I upload previous lab results?

Yes — you can easily upload your past lab results to the Kyma platform. This allows you to keep all your health data in one place and track changes over time. It also enables our clinical team to provide more personalized insights and guidance, helping you build a clearer picture of your long-term health.

Can I download or share my results with my doctor?

Yes — you can download your full lab report as a PDF or share your results through a secure Kyma link. Our vision is to empower both you and your doctor with deeper insights, helping them make more informed, data-driven decisions about your care. It’s your health data, and you have full control to use and share it however you choose.

Does Kyma offer clear explanation of my lab results?

Yes – the Kyma platform provides straightforward, science-backed explanations for every biomarker, including what it measures, what high or low values mean, and references to the latest research behind it.

You’ll also have a personal health coach who reviews your results with you in detail, answers all your questions, and ensures you fully understand your data – with no confusion, just clarity and confidence about your health.

Does Kyma do in-person care or is it 100% online?

Kyma’s care is delivered entirely online, so you can access your results, coaching, and personalized guidance from anywhere. The only in-person element is your lab test, which takes place at one of our trusted partner clinics to ensure clinical-grade accuracy.

Membership

Whats included in the Start membership?

The Start membership (£399/year) gives you a strong foundation for understanding what’s happening inside your body — and what to do about it. It includes:

  • 1 comprehensive yearly lab panel with 85+ biomarkers across metabolism, nutrients, inflammation, heart health, hormones, and more
  • A personalized health plan covering nutrition, supplements, sleep, exercise, and lifestyle
  • An onboarding call with your dedicated health advisor to review your results and plan
  • Full access to the Kyma platform to view your results, track trends, and gain insights
  • A Biological Age Score to understand how efficiently your body is aging
  • A nationwide blood draw appointment at one of our partner clinics for clinical-grade accuracy
Whats included in the Core membership?

The Core membership (£599/year) is our most popular plan — designed for those who want deeper testing, a clear roadmap, and ongoing expert support to stay on track. It includes:

  • 1 comprehensive yearly lab panel with 87+ biomarkers across metabolism, nutrients, inflammation, heart health, hormones, and more
  • A personalized health plan for nutrition, supplements, sleep, exercise, and lifestyle
  • An onboarding call with your dedicated health advisor to review your results and plan
  • 7 one-on-one consultations with a health coach to help you implement lifestyle changes
  • Full access to the Kyma platform to view results, track progress, and gain insights over time
  • A Biological Age Score to assess how efficiently your body is aging
  • Nationwide blood draw appointment at one of our partner clinics
  • Re-testing at exclusive member pricing to monitor your improvements
  • Upload past lab reports for lifetime health tracking
  • Ongoing care and messaging support with your health team
  • 10% off professional-grade supplements from Kyma’s trusted partners
Whats included in the Complete Care membership?

The Complete Care membership (£1,249/year) is our most comprehensive plan — designed for those who want hands-on guidance, advanced testing, and deep personalization throughout the year. It includes:

  • 2 yearly lab panels totaling 150+ biomarkers, including an advanced lab panel and bespoke retesting panel (both included in the price)
  • A personalized health plan covering nutrition, supplements, sleep, exercise, and lifestyle
  • An onboarding call with your dedicated health advisor to review results and create your plan
  • 12 one-on-one consultations with your health coach to guide lifestyle implementation
  • Full access to the Kyma platform to review results, track trends, and monitor progress
  • A private nurse home visit for your blood draw – included at no extra cost (optional)
  • Health insights based on your biomarker results
  • A Biological Age Score to understand how efficiently your body is aging
  • Ongoing care plan and messaging support with your health team
  • 10% off professional-grade supplements from Kyma’s trusted partners
  • Exclusive access to Kyma’s live events and webinars
Can I upgrade from Core to Complete Care?

Yes – you can upgrade your plan at any time. Members on the Core plan can move up to Complete Care for more advanced testing and personalized support. The same applies if you’re on the Start plan – you can easily upgrade to Core or Complete Care whenever you’re ready for deeper insights and ongoing guidance.

Does Kyma have a referral program?

Yes — Kyma offers an invite-only referral program that rewards members for helping others take control of their health. When you refer a friend, they’ll receive a special welcome credit toward their first membership, and you’ll receive a thank-you credit toward your next renewal.

Does Kyma Health accept insurance?

No – Kyma Health doesn’t currently accept insurance. Our memberships are self-pay, allowing us to provide personalized, proactive care without the limitations of traditional insurance models.

Can I gift a Kyma membership?

Yes — we do support gifting. For more information about gifting a Kyma membership, please reach out to us at info@kymahealth.ai

Does Kyma prescribe medication?

No – Kyma does not diagnose or prescribe medication. Our focus is on wellness and prevention, not medical treatment. We help you improve your health through targeted lifestyle changes – including nutrition, supplements, sleep, and exercise – guided by your biomarker data.

If medication or medical intervention is needed, you should always consult your GP or primary care physician. Kyma is designed to complement, not replace, your existing medical care.

What makes Kyma Health different from traditional healthcare?

Kyma takes a holistic, personalized, and root-cause approach – focusing on how your entire body works together, not just isolated symptoms. Instead of reacting to illness, we help you optimize for longevity and peak health through lifestyle-driven interventions like nutrition, movement, and targeted supplementation.

Unlike traditional care, where you often need to see multiple specialists, Kyma acts as a one-stop solution – combining advanced biomarker testing, expert guidance, and continuous support to help you understand and improve your health from the inside out.

Science

How have Kyma’s scientific protocols been developed?

Kyma’s protocols are built on over a decade of clinical research and medical practice led by Dr. Dimitris Tsoukalas, specialist in General and Family Medicine with 30+ years of experience. His team has treated more than 25,000 patients and published over 100 peer-reviewed studies on autoimmune and chronic disease management.

Our framework targets the root metabolic causes behind chronic symptoms — including micronutrient deficiencies, mitochondrial dysfunction, microbiome imbalances, and chronic inflammation. By correcting these dysfunctions, we help restore balance, resilience, and energy.

Kyma’s methods are clinically validated, with studies published in journals like the British Medical Journal, showing a 95.7% improvement in quality of life among patients following this approach. Grounded in science, proven in practice – that’s the foundation of Kyma Health.

What is Kyma’s clinical success with people?

Kyma’s approach has shown remarkable results among our members. In our first cohort:

  • 95% reported an improvement in overall quality of life
  • 81% achieved satisfactory energy levels (up from 35% before Kyma)
  • 65% experienced better digestion and improved gastrointestinal function
  • 35% successfully reached their weight loss goals

These results reflect the transformative impact of optimizing metabolic health through lifestyle and nutrition. *All outcomes are self-reported from Kyma’s first cohort of members.*

Will I see results?

Most members begin noticing meaningful improvements – such as better energy, digestion, sleep, and mood – within the first few weeks of following their personalized plan. As metabolic balance is restored, deeper changes like weight optimization, hormonal balance, and long-term vitality follow over time.

Results naturally vary from person to person, depending on individual biology, consistency, engagement, and adherence to their personalized plan.

What makes Kyma’s approach unique?

Kyma’s approach is built around one principle: fix the root cause, not just the symptoms. We specialize in identifying and correcting the metabolic factors that drive most modern health issues – including insulin resistance, micronutrient deficiencies, mitochondrial dysfunction, microbiome imbalances, and chronic inflammation.

Instead of treating problems in isolation, we use comprehensive biomarker testing to understand how your systems interact and where imbalances begin. This allows us to create a personalized, science-backed plan that restores metabolic balance through nutrition, lifestyle, and targeted supplementation – helping you not just feel better, but function better at every level.

Our protocols are developed by leading experts in metabolic and nutritional medicine, backed by 80+ peer-reviewed publications and decades of clinical experience. This is what makes Kyma different: a root-cause, data-driven approach to health optimization and longevity.

Will I need to buy supplements?

In most cases, yes. Targeted supplementation is one of the key tools we use to help correct nutrient deficiencies and restore metabolic balance. While we always focus on improving your diet first, many deficiencies are difficult to correct through food alone — largely due to modern farming practices that have depleted essential nutrients from our soil and produce.

To ensure the highest standards, we’ve partnered with curated, professional-grade supplement providers, giving Kyma members exclusive access and discounts to the most effective, evidence-based formulations available.

Privacy and Security

Is my health data secure?

Yes – your privacy and data security are our top priority. All health data on Kyma is encrypted, stored securely, and handled in full compliance with GDPR and medical data protection standards. Only you and your assigned care team can access your information. We never sell or share your data with third parties.

How does Kyma Health keep my medical data safe?

Kyma uses end-to-end encryption and secure cloud infrastructure that meets the highest GDPR and medical data protection standards. All data transfers and storage are fully encrypted, and strict access controls ensure your information is only available to authorized professionals on your care team.

Who will have access to my results?

Only you and your assigned Kyma care team – including our team of clinical dieticians, and your health coach – have access to your results. We do not share your data with third parties or external providers without your explicit consent.

Can I delete my data?

Yes – you can request to delete your account and all associated health data at any time. Once deleted, your information is permanently removed from our systems in compliance with GDPR regulations.

Can I access or control my personal medical data?

Absolutely. You have full ownership and control over your data. You can download, share, or revoke access to your records directly from the Kyma platform whenever you choose. Your data always remains yours.

Are Kyma’s tests accurate?

Yes – all Kyma tests are performed by certified partner laboratories that meet clinical-grade standards for precision and reliability. Our biomarkers and panels are validated against international reference ranges, ensuring accurate and consistent results that doctors and scientists can trust.

Get the care you truly deserve with Kyma

Still have questions about Kyma?
Email us at help@kymahealth.ai