Terms & Conditions

1. DEFINITIONS

For ease of reference, capitalised terms in this Agreement have the meanings below and shall apply consistently throughout:

• Marketplace services: The catalogue of optional, fee-payable services or diagnostic tests (e.g. DEXA, CGM, MRI) curated by Kyma and supplied by Third-Party Providers.
• Screening: A preventive screening appointment which may include venous blood and/or urine collection, anthropometric measurements, vital-sign checks or other assessments, and is carried out at a Network Partner Site.
• Carrier Charges: Any charges levied by Your mobile or internet service provider, including but not limited to text-messaging fees, call charges and mobile data usage fees.
• Cooling-Off Period: The 14-day period commencing on the Start Date during which You may cancel the Agreement in accordance with Clause 8.
• Founder Cohort: The initial launch group of Members granted introductory pricing as described in Clause 7.1.
• Membership Year: The contiguous twelve-month period commencing on the Start Date and each subsequent twelve-month period thereafter.
• Employer Sponsor: A corporate entity that funds a Membership on behalf of an Eligible Employee under Clause 20.
• Force Majeure Event: Any event beyond reasonable control, including natural disasters, war, terrorism, riots, strikes, epidemics or pandemics, governmental action, power or internet outages, or failure of Third-Party Providers.
• AI assistant: The asynchronous preventive-health messaging service (and any related video consultations) with UK-licensed clinicians provided via the Platform.
• Member / You / Your: The natural person who purchases or is authorised to use a Membership under this Agreement.
• Membership: The 12-month subscription plan for the Services described in Clause 6.
• Network Partner Site: Any accredited laboratory, phlebotomy centre or clinical venue engaged by Kyma for the performance of Screenings.
• Platform: Kyma’s web and mobile application, including all dashboards, software, content, APIs and related technology.
• Services: Collectively, the Screenings, AI assistant, Digital Dashboard, Referral Letters, Add-On Marketplace access and any other features provided to Members.
• Start Date: The earlier of (a) the date on which payment is successfully authorised; or (b) the date on which the Member first books or receives any Service.
• Third-Party Provider: Any independent laboratory, clinician, technology supplier, wearable manufacturer or other entity that supplies services, equipment or data which integrate with, or are facilitated by, the Platform.

2. INTERPRETATION

• 2.1 Headings are for convenience only and shall not affect interpretation.
• 2.2 Use of the singular includes the plural and vice-versa.
• 2.3 A reference to a statute or regulation includes any modification or re-enactment thereof.

3. THE COMPANY

• 3.1 Kyma, “we”, “us” or “our” means Kyma Health Ltd, a company incorporated in England & Wales under company number 15310646 with registered office at Solar House, 282 Chase Road, London, England, N14 6NZ.
• 3.2 Kyma provides software tools, analytical interpretations and clinician-reviewed guidance designed to support preventive well-being and lifestyle optimisation. The Platform and Services do not currently deliver medical diagnosis, treatment or prescription services.

4. FORMATION OF CONTRACT

• 4.1 By selecting a plan, entering Your payment details and clicking “Pay Now” You (a) offer to purchase a Membership; (b) declare that You are at least 18 years old; and (c) confirm You have read, understood and agree to be bound by this Agreement.
• 4.2 Kyma accepts Your offer when We send a confirmation email, whereupon this Agreement shall take effect from the Start Date.
• 4.3 Early-Performance Consent. By completing checkout You expressly request Us to commence the Services immediately and acknowledge that You will lose Your statutory cancellation right under Clause 8 once You have booked or received any Service during the Cooling-Off Period.

5. PLATFORM AVAILABILITY & SERVICE-LEVEL DISCLAIMERS

• 5.1 The Platform and Services are provided on an “as is” and “as available” basis. While We use reasonable skill and care, Kyma does not guarantee that the Platform will be uninterrupted, error-free or achieve any particular uptime threshold.
• 5.2 Kyma may suspend or limit access for maintenance, security updates or Force Majeure Events. We will use reasonable endeavours to notify Members of planned downtime in advance.
• 5.3 Kyma does not warrant that use of the Platform will result in specific health outcomes. Any insights are informational only and should not replace the advice of a qualified healthcare professional.

6. SERVICES & ENTITLEMENTS

For each Membership Year, Kyma shall provide the following Services, subject to the terms of this Agreement:

• 6.1 Screenings. One Screening at a Network Partner Site. Kyma may revise the biomarker panel, collection methods, appointment duration or Network Partner Site at any time.
• 6.2 Digital Dashboard. Online access to Your aggregated results, wearable integrations and AI-assisted preventive insights. Data from wearables or Third-Party Providers may be inaccurate or delayed; Kyma is not liable for such inaccuracies.
• 6.3 AI assistant. Preventive-health messaging service available Monday–Friday 09:00–18:00 UK with a target response time of 24 business hours. The AI assistant is not for emergency, diagnostic or prescribing purposes.
• 6.4 Referral Letters. Where clinically appropriate, Kyma clinicians may issue referral or recommendation letters for further investigation or specialist care.
• 6.5 Add-On Marketplace. Optional tests and services supplied by Third-Party Providers under separate terms and fees. Kyma acts solely as disclosed agent and has no liability for the delivery or outcome of Add-On Marketplace services.

7. MEMBERSHIP TERM, FEES & PAYMENT

• 7.1 The main membership fee is £599 (inclusive of VAT), payable in full at checkout.
• 7.2 Kyma may offer alternative pricing plans or instalment options in the future; each shall form part of this Agreement once selected by the Member and confirmed by Kyma.
• 7.3 Prior to expiry, Kyma will invite You to renew Your Membership. Renewal is opt-in; fees may be the same or higher.
• 7.4 All payments are processed by Stripe (or such other payment processor as We may engage).
• 7.5 Payment Failures. If a payment attempt fails Kyma may re-attempt collection and will notify You. You have fourteen (14) days to rectify the failure; otherwise Kyma may suspend the Services until payment is received.

8. COOLING-OFF, CANCELLATION & REFUNDS

• 8.1 You may cancel the Agreement within the Cooling-Off Period by emailing help@kymahealth.ai.
• 8.2 If You have not booked or received any Service, Kyma will refund all fees within 14 days of notice.
• 8.3 If You have booked or received any Service during the Cooling-Off Period, Kyma may deduct a proportionate amount reflecting the value of the Services supplied or, at Our discretion, provide a partial refund or repeat a test free of charge.
• 8.4 After the Cooling-Off Period, all fees are non-refundable except where Kyma (a) terminates the Agreement without cause, or (b) is unable to provide the Services for a period exceeding 30 days due to a Force Majeure Event, in which case We may issue a pro-rata refund upon request.
• 8.5 You may cancel Your Membership at any time via account settings; cancellation takes effect at the end of the current paid term.

9. ACCEPTABLE-USE RULES

You may not:

• violate any applicable law or regulation;
• upload or transmit malicious code, viruses or harmful data;
• attempt to gain unauthorised access to the Platform or other Members’ data;
• harass, threaten, defame or abuse any person;
• scrape, copy, resell or commercially exploit any part of the Platform;
• infringe intellectual-property rights of Kyma or any third party;
• share or sell their account credentials. Kyma may suspend or terminate accounts that breach these rules without refund.

10. FAIR-USE POLICY – AI ASSISTANT

• 10.1 The AI assistant is limited to twelve (12) preventive-health chat threads per Membership Year, each thread lasting up to seven (7) days.
• 10.2 The AI assistant is not monitored 24/7 and must not be used for urgent or emergency situations. If You experience concerning symptoms, call 999 or seek immediate medical attention.

11. YOUR OBLIGATIONS

• 11.1 Provide accurate, complete and up-to-date personal and health information.
• 11.2 Follow all pre-screening instructions and attend appointments punctually.
• 11.3 Keep Your login credentials secure and notify Kyma immediately of any unauthorised access.
• 11.4 You are solely responsible for Your own health decisions; Kyma’s insights are informational.

12. DATA & PRIVACY

• 12.1 Kyma processes personal data in accordance with its Privacy Notice, which forms part of this Agreement by reference.
• 12.2 Kyma implements industry-standard security measures, but no system is entirely secure. You acknowledge the inherent security risks of transmitting data online.

13. LIABILITY

• 13.1 If defective digital content supplied by Kyma damages Your device or other digital content and We have failed to use reasonable care and skill, We will either repair the damage or compensate You.
• 13.2 Subject to Clause 13.4, Kyma’s maximum aggregate liability under or in connection with this Agreement shall not exceed the total Membership Fee paid for the current term.
• 13.3 Kyma is not liable for (a) indirect, consequential or unforeseeable losses; (b) loss of profits, data, goodwill or opportunity; (c) acts or omissions of Third-Party Providers; (d) inaccuracies in wearable or Member-supplied data; or (e) outcomes resulting from Your own actions or decisions.

14. INDEMNITY

You agree to indemnify and hold Kyma harmless from any claim, loss, damage, cost or expense (including reasonable legal fees) arising out of (a) Your breach of this Agreement, (b) Your misuse of the Platform, or (c) content or data uploaded by You that infringes the rights of a third party.

15. FORCE MAJEURE

• 15.1 Kyma shall not be in breach nor liable for delay in performing, or failure to perform, any obligation under this Agreement if such delay or failure results from a Force Majeure Event.
• 15.2 Kyma will notify Members of the Force Majeure Event and make reasonable efforts to resume Services. If the Event continues for more than thirty (30) consecutive days, You may request a pro-rata refund for Services not provided.

16. INTELLECTUAL PROPERTY

• 16.1 All rights, title and interest in the Platform, including software, content, trademarks and algorithms, belong to Kyma or its licensors.
• 16.2 Kyma grants You a limited, revocable, non-exclusive, non-transferable licence to use the Platform for personal, non-commercial purposes.
• 16.3 You shall not copy, adapt, reverse-engineer, decompile, disassemble or otherwise attempt to derive source code or algorithms from the Platform.
• 16.4 User-Generated Content. "Member Content" means any data, text, images, laboratory reports, wearable-device feeds or other information that You upload or transmit to the Platform. You retain all ownership rights in Member Content.
• 16.5 Licence to Kyma. By uploading or submitting Member Content, You grant Kyma a worldwide, royalty-free, sublicensable licence to host, use, reproduce, modify, display, distribute and otherwise process such Member Content (a) for the purpose of delivering the Services to You, (b) to maintain, improve and develop the Platform and Kyma’s algorithms, and (c) to create anonymised and/or aggregated statistical data and insights. Kyma will not disclose identifiable Member Content to third parties except as described in the Privacy Notice or with Your explicit consent.

17. THIRD-PARTY SERVICES & LINKS

• 17.1 The Platform may integrate or link to Third-Party Providers. Kyma makes no representations or warranties about, and is not responsible for, the availability, accuracy or safety of Third-Party Provider services or data.
• 17.2 Your use of wearables or other Third-Party Provider services is at Your own risk and subject to the provider’s own terms.

18. MOBILE & DATA CHARGES

Please note that your carrier’s normal rates and fees, such as text-messaging and mobile-data charges, will still apply when You access or use the Platform via a mobile device. Kyma is not responsible for such charges.

19. SUSPENSION & TERMINATION

• 19.1 Kyma may suspend or terminate the Membership immediately on written notice if You (a) fail to pay fees within fourteen (14) days of the due date, (b) materially breach this Agreement, or (c) engage in behaviour that, in Kyma’s reasonable opinion, compromises safety, security or the lawful operation of the Platform.
• 19.2 Upon termination for Your breach, fees already paid are non-refundable.
• 19.3 Upon any termination, Your interactive access to the Services will cease; You will retain read-only access to historic results for twelve (12) months, after which such access may be removed or anonymised.

20. EMPLOYER-SPONSORED MEMBERSHIPS

• 20.1 Where an Employer Sponsor funds Your Membership, the Employer Sponsor is the payer but You remain the Member and party to this Agreement.
• 20.2 Unless You expressly consent, Kyma will provide the Employer Sponsor only aggregated, anonymised utilisation data.
• 20.3 If Employer funding ceases, Kyma will notify You by email and provide at least thirty (30) days’ notice to add a valid personal payment method. If You add payment details within that period, Your Membership continues on a self-funded basis at the prevailing fee from the next renewal or billing date. Failure to add payment details within thirty (30) days will result in automatic suspension of Services at the end of the notice period.

21. COMPLAINTS & DISPUTE RESOLUTION

• 21.1 If You have a complaint, please contact help@kymahealth.ai. We will endeavour to resolve Your concerns promptly.
• 21.2 If a dispute remains unresolved, the parties may agree to mediation before commencing court proceedings.

22. GOVERNING LAW & JURISDICTION

• 22.1 This Agreement is governed by the law of England & Wales.
• 22.2 You may bring proceedings in the courts of England & Wales or, if You reside elsewhere in the United Kingdom, in the courts of Your habitual residence.
• 22.3 Nothing in this Clause limits Your statutory rights as a consumer.
• 22.4 The Contracts (Rights of Third Parties) Act 1999 is excluded; no third party has the right to enforce any term of this Agreement.

23. ACCESSIBILITY

• 23.1 Kyma is committed to ensuring the Platform is accessible to all users, including those with disabilities, in accordance with the Equality Act 2010 and relevant accessibility standards (such as WCAG 2.1 AA). If You experience difficulty using the Platform, please contact help@kymahealth.ai so We can assist and address any accessibility barriers.

24. MISCELLANEOUS

• 24.1 No waiver of any breach shall be deemed a waiver of any subsequent breach.
• 24.2 If any provision is held to be illegal or unenforceable, the remaining provisions shall remain in full force.
• 24.3 This Agreement, together with the Privacy Notice and any referenced documents, constitutes the entire agreement between the parties and supersedes any prior understandings relating to its subject matter.
• 24.4 Kyma may update these Terms and Conditions. Material changes will be notified to Members at least thirty (30) days in advance; continued use after the effective date constitutes acceptance of the amended terms.

25. CONTACT

For questions about these Terms or the Services, please email help@kymahealth.ai or write to Kyma Health Ltd, Solar House, 282 Chase Road, London, England, N14 6NZ.